Complaint

A statement that something is unsatisfactory or unacceptable; an expression of grievance or dissatisfaction. It can range from minor annoyances to serious grievances, and it serves to bring attention to a problem with the intention of seeking a remedy or improvement. A complaint can be verbal, written, or implied through actions, and it is often directed towards an individual, organization, or system. Effective complaints are typically specific, factual, and propose a desired outcome. The act of lodging a complaint is a fundamental right in many societies, allowing individuals to voice concerns and seek redress for injustices or failings.

Complaint meaning with examples

• The customer filed a complaint with the airline after their flight was delayed for eight hours, citing poor communication and a lack of assistance. They requested a full refund and compensation for the inconvenience caused. The airline, after investigating the complaint, offered a voucher and apology, however the customer was still unhappy.
• After finding the food cold and undercooked, the diner made a polite complaint to the waiter, requesting the meal be sent back to the kitchen. The chef was able to correct the issues, and the diner was satisfied after receiving the meal at the correct temperature and condition. This resolved the complaint.
• During a staff meeting, several employees voiced a complaint about the new company policy on vacation time, arguing it was unfair and restrictive. The HR department acknowledged the complaints and said the board would evaluate employee needs. This complaint led to negotiations.
• The tenant sent a written complaint to the landlord regarding the leaky roof, detailing the damage to their belongings. They demanded immediate repairs to prevent further damage. The landlord responded quickly to the complaint.