Customer-unfriendly

Adjective - Describing behavior, policies, or practices of a business that are not considerate of customer needs or preferences, leading to negative experiences and dissatisfaction. Such actions may include lack of support, poor service quality, unhelpful staff, or inaccessible products, making it difficult for customers to feel valued or to successfully engage with the company's offerings.

Customer-unfriendly meaning with examples

• The recent policy changes at the bank were deemed customer-unfriendly, as they increased fees without improving services, alienating long-time clients who felt betrayed by the lack of communication regarding the changes.
• After encountering numerous customer-unfriendly interactions with the support team, many users expressed their frustration on social media, urging the company to prioritize customer service training to enhance the overall experience.
• The restaurant's new layout was considered customer-unfriendly because it reduced seating capacity and made it harder for patrons to access their tables, leading to longer wait times and a decline in customer satisfaction.
• During the holiday season, the store adopted a customer-unfriendly approach by limiting return times and staffing shortages, leaving many shoppers feeling dissatisfied and vowing to take their business elsewhere.