Client-unfriendly

Describing a person, system, process, or organization that is difficult, inconvenient, or frustrating for clients to interact with. This often manifests as poor customer service, complex procedures, a lack of empathy, or a failure to meet client needs efficiently or effectively. It encompasses actions or conditions that alienate or dissatisfy clients, potentially leading to a loss of business and negative brand reputation. Characteristics of client-unfriendly environments include long wait times, unhelpful staff, confusing communication, and a general lack of responsiveness to client inquiries or complaints. It prioritizes internal processes over client convenience and satisfaction.

Client-unfriendly meaning with examples

• The new automated phone system was so client-unfriendly that customers frequently gave up and hung up. The complex menu and lack of human interaction were frustrating for many, leading to a significant decline in customer satisfaction surveys and a noticeable increase in complaints about the recent changes, causing a big loss in sales.