In-housed

In-housed refers to a process, function, or service that is performed or managed within a company or organization itself, rather than being outsourced to an external provider. This approach often emphasizes control, integration, and dedicated resources. It can involve various departments and teams working internally to achieve specific goals, whether it's production, marketing, or customer service. The rationale behind in-housing can stem from cost savings, quality control, data security, or a desire for greater strategic alignment.

In-housed meaning with examples

• The company decided to in-house its customer service department to provide better support and retain control over the customer experience. This allowed them to directly manage agent training, ensure quicker response times, and gather more valuable customer feedback to improve their offerings. This strategy also simplified communication.
• After experiencing issues with quality control with an external print shop, the marketing team chose to in-house the printing process. This decision allowed them to have greater oversight of the final product, ensuring brand consistency and reducing the risk of errors, therefore creating cost-effective solutions.
• To maintain data security and confidentiality, the tech company chose to in-house its data storage and management infrastructure. This provided them with complete control over sensitive information, reducing the risk of data breaches and ensuring compliance with privacy regulations, along with saving on long term outsourcing.
• Instead of hiring an external agency, the company opted to in-house its social media marketing team, believing it would lead to a more integrated and authentic brand voice. This decision led to a better understanding of the company's values, and in the long run could save money and time.